Organizations

MailShield uses organizations to group domains and team members together. Each user belongs to one or more organizations.

Understanding Organizations

An organization in MailShield represents:

• A company or team monitoring email security
• A collection of domains being monitored
• A group of users with access to those domains

Organization Structure

Organization
├── Domains
│   ├── example.com
│   ├── example.org
│   └── company.io
└── Members
    ├── Owner (you@example.com)
    ├── Admin (admin@example.com)
    └── Member (user@example.com)

Member Roles

Organizations support three roles with different permissions:

Owner

• Full access to all features
• Manage billing and subscription
• Delete the organization
• Cannot be removed (ownership must be transferred)

Admin

• Add and remove domains
• Invite and remove members
• Configure settings
• Cannot manage billing

Member

• View domains and reports
• Receive notifications
• Cannot make changes

Viewing Your Organizations

1. Click your profile icon in the top right
2. See a list of organizations you belong to
3. Switch between organizations from this menu

Organization Settings

Access organization settings from Settings → Team:

• View all members and their roles
• See pending invitations
• Manage notification preferences

Creating a New Organization

Currently, organizations are created automatically when you sign up. To manage multiple organizations (e.g., for different clients), contact support.

Leaving an Organization

To leave an organization you're a member of:

1. Go to Settings → Team
2. Click Leave Organization
3. Confirm your decision

WARNING

Owners cannot leave their organization. Transfer ownership first or delete the organization.

Deleting an Organization

Only owners can delete an organization:

1. Go to Settings → Team
2. Scroll to Danger Zone
3. Click Delete Organization
4. Type the organization name to confirm

DANGER

Deleting an organization removes all domains, reports, and member access permanently. This cannot be undone.

Subscription and Billing

Each organization has its own subscription:

• Domain limits apply per organization
• Billing is managed by the owner
• Access Settings → Billing to manage your plan

Best Practices

1. Use descriptive names for organizations to distinguish clients or projects
2. Assign appropriate roles - not everyone needs admin access
3. Review members regularly - remove people who no longer need access
4. Configure notifications per member based on their responsibilities